Frequently Asked Questions
Clear answers about services, scope, delivery, payment process, and information safety.
Practical answers.
Final scope is confirmed separately.
Answers here reflect how UCS services work in most situations. Final inclusions, exclusions, and pricing are always confirmed at scope stage before work begins.
Services
What services does Usul Creative Solutions offer?
UCS offers Resume Writing, LinkedIn Optimisation, Cover Letter Writing, Websites, SEO, Branding Kit, Website Care Plans, and Google Business Profile support. Each service has its own public page and scope boundaries.
Are all services available to everyone?
Service suitability depends on scope, available information, and whether UCS can responsibly deliver the requested work. Eligibility or platform requirements may also affect some services.
Can I request more than one service?
Yes, you may ask about more than one public service. Each service remains separately scoped, and no unapproved bundle or combined package is assumed.
Can I ask a question before selecting a package?
Yes. Send an enquiry through the contact page or email hello@usulcs.com before selecting any package. UCS will confirm the right scope, package fit, and next steps before any commitment is made.
Can I enquire if I am not sure which service I need?
Yes. Use the contact form or service finder and choose "Not sure yet" where available. UCS will review the requirement and guide you toward the suitable service or package.
How do I know which package is right for me?
Start with the service page that matches your need, review the package descriptions, and compare the included items. If the right option is still unclear, send an enquiry and UCS will help confirm the suitable scope.
Can a package be adjusted to my requirement?
Some scopes can be adjusted before work begins. Custom requirements are reviewed separately and confirmed before delivery starts.
Pricing and Payment
How is pricing structured?
The Pricing page lists the approved public packages and prices. Final scope is confirmed before payment instructions are shared; a listed price does not expand the package beyond its agreed scope.
How is payment handled?
Online payment processing is not active yet. Scope and package are confirmed first, then payment is accepted only through official UCS channels. Do not submit payment details through the contact form.
When does work begin?
Work begins only when service scope, payment, and required information have been confirmed through official UCS channels.
Which contact channels are official?
Official UCS channels are this website’s enquiry form, hello@usulcs.com, Signal @usulcs.67 for sensitive enquiries, and WhatsApp +91 96336 63951 for general enquiries. Do not rely on informal or personal contact details.
How are bills and GST handled?
Prices shown are final payable amounts at this stage. UCS is not GST-registered, so GST is not added. A normal non-GST bill or receipt can be provided where required.
Can I use split payment or instalments?
Any split-payment or instalment arrangement must be confirmed before payment and is not assumed by default. Do not make informal arrangements outside official UCS channels.
Intake and Delivery
How does intake work?
When a service is confirmed, UCS will share the appropriate intake or information request through official channels. Provide only accurate information relevant to the agreed scope.
What happens if the information provided is incomplete?
UCS may request clarification through an official channel. Work may wait until sufficient, accurate information is available for the agreed service.
How long does delivery take?
Timing depends on confirmed scope, available information, and current delivery capacity. Any timeline communicated for a service is an estimate rather than a guaranteed outcome.
What is the delivery format?
Delivery format depends on the selected service and confirmed scope. The appropriate file or handoff method is confirmed before work begins.
What happens after I send an enquiry?
UCS reviews your enquiry, checks the suitable service or package scope, and replies through official communication channels with next steps. No payment or formal commitment is required to make an initial enquiry.
What information should I include in my enquiry?
Share the service you are interested in, the package if you already know it, your requirement, and any relevant links or context. If you are not sure which package fits, UCS can review the enquiry and suggest a suitable scope.
Revisions
How is revision scope confirmed?
Revision scope is confirmed before work begins. Revisions are handled within the agreed package scope and applicable revision window.
What counts as a revision?
A revision adjusts work within the original confirmed direction. New requirements, new directions, additional pages, or additional deliverables may require separate scope confirmation.
Refunds
Where can I review the refund policy?
Read the Refund Policy for the current public wording. This FAQ does not replace that policy or independently confirm refund eligibility.
Can a refund be assumed after work begins?
No. Refund eligibility cannot be assumed and depends on the applicable policy wording, service status, and confirmed circumstances. Raise concerns through an official channel.
Privacy and Data
Will UCS ask for passwords or sensitive credentials?
Do not share LinkedIn passwords, email passwords, banking credentials, OTPs, authentication codes, recovery codes, CVV, UPI PINs, bank passwords, private keys, or other sensitive credentials through the enquiry form, Signal, WhatsApp, or email. Signal is not a password-transfer channel. LinkedIn copy is delivered for you to apply to your own account.
How is my information handled?
Information should be limited to what is necessary for the enquiry or confirmed service. Review the Privacy Policy before submitting information or service material.
Does the contact form use a third-party delivery service?
Yes. The contact page states that its enquiry form uses a third-party form delivery service. Do not use that form for payment details, passwords, sensitive credentials, or sensitive documents.
Why are resume or LinkedIn samples not shown publicly?
Career materials usually contain personal information. UCS does not publish client resumes, LinkedIn drafts, or cover letters publicly without explicit approval.
Should I send passwords or private credentials in the enquiry form?
No. Do not send passwords or private credentials through the enquiry form, Signal, WhatsApp, or email. If access is ever required for a service, the appropriate method and timing will be confirmed separately through official UCS communication channels.
Service Scope Boundaries
What outcomes are not guaranteed by career services?
Resume Writing, LinkedIn Optimisation, and Cover Letter Writing improve presentation and clarity. They do not guarantee profile views, recruiter responses, interviews, job offers, placements, employer responses, or selection outcomes.
What outcomes are not guaranteed for Websites, SEO, or Website Care?
Websites do not guarantee sales, leads, traffic, revenue, gateway approval, or third-party uptime. SEO does not guarantee rankings, indexing, traffic, leads, or revenue. Website Care does not guarantee uptime, complete security, hosting, vendor, or platform behavior.
What outcomes are not guaranteed for Google Business Profile support?
Google controls verification, approval, rankings, review display, and platform behavior. GBP support does not guarantee verification, Google approval, rankings, reviews, calls, leads, visits, or revenue.
What outcomes are not guaranteed by Branding Kit services?
Branding work improves visual consistency and presentation. It does not guarantee trademark availability, legal ownership, legal uniqueness, customer response, sales, revenue, or market success.
Are portfolio projects a guarantee of results?
No. Portfolio projects show examples of delivered public work. They are not guarantees of traffic, rankings, sales, revenue, or client outcomes.
Have a question that is not covered here?
Send an Official Enquiry